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How mpo1002 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team. We keep it plain so you know what you're agreeing to — no legal fog, no surprises.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataData retention policyContact us to update your details
mpo1002 How mpo1002 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply encryption across your account session and all payment flows — whether you're depositing through OVO, withdrawing to GoPay, or updating your profile. Your data doesn't move without a reason, and every access point is logged. Here's how the four key areas of data handling work on this platform.

Cookie Usage

We use session cookies to keep your account login active and to remember your preferred payment method, like DANA or OVO, between visits. You can clear cookies via your browser settings at any time.

Account Security

Your account password and wallet identifiers are stored in encrypted form. We use OTP verification on login and on withdrawal requests to confirm it's really you authorising the action.

Data Retention

Active account data is retained while your account is open. Inactive accounts are reviewed on a rolling basis, and data is deleted or anonymised once the applicable retention window closes.

Requesting Changes

You can ask us to access, correct or remove your personal data at any time. Submit your request via live chat or your account dashboard and we'll confirm receipt within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can get in touch through live chat, email or your registered account dashboard — whichever works fastest for you.

Live Chat Open the chat widget from your account dashboard and send your privacy request directly. A support agent will respond and log your request for follow-up.
Email Support Send your data access or correction request to our support email address shown inside your account settings. Include your registered mobile number for faster verification.
Account Dashboard Log in, go to your profile settings, and use the privacy request form to submit changes or deletion requests directly linked to your account record.

Common Questions About Your Privacy on mpo1002

These are the questions we hear most from account holders in Indonesia about how their data is used, stored and shared. If your question isn't here, contact our support team through live chat or the account dashboard.

We collect your name, email, mobile number and the e-wallet ID linked to your DANA, OVO or GoPay account. This is the minimum needed to verify your identity and process payments.

Payment data is shared only with the wallet processor handling your transaction — DANA, OVO or GoPay — and only the details needed to complete that specific transfer. We do not sell or share it beyond that.

We keep your data while your account is active. Once an account is inactive or closed, data is held only as long as our platform obligations require, then deleted or anonymised.

Yes. Send a data access request via live chat or your account dashboard. Include your registered mobile number so we can verify your identity before releasing any account information.

Submit a deletion request through the privacy form in your account settings or contact support via live chat. We'll confirm the request and advise on any obligations that may delay full deletion.

We use session cookies for login continuity and to remember your preferred payment method between visits. They don't track activity outside mpo1002, and you can clear them in your browser at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.